Ensurly Solution
Legal

Refund Policy

Last Updated: July 30, 2026

At Ensurly Solution, we are committed to delivering high-quality website design, development, and app development services. This Refund Policy explains when refunds may be considered and how requests are processed.

1. General Policy

Because our services are custom and labor-intensive, all payments are generally non-refundable once work has begun. Refund eligibility depends on the project stage, the terms outlined in your signed proposal or Statement of Work (SOW), and the circumstances of your request.

2. Deposit and Milestone Payments

Initial deposits secure project scheduling and resource allocation. If a project is cancelled by the client before work begins, a partial refund of the deposit may be issued minus any administrative or planning costs already incurred. Milestone payments for completed and approved deliverables are non-refundable.

3. Eligible Refund Situations

Refunds may be considered in the following cases:

  • Duplicate or accidental charges processed in error by our billing system.
  • Services paid for but not delivered due to fault on our part.
  • Cancellation before project kickoff, as outlined in your project agreement.
  • Other circumstances explicitly stated in your signed SOW or service contract.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Completed and approved project milestones or deliverables.
  • Third-party costs already incurred (hosting, domains, plugins, licenses, stock assets, etc.).
  • Rush fees, consultation fees, or strategy sessions already delivered.
  • Projects cancelled after substantial work has been completed.

5. How to Request a Refund

To submit a refund request, contact us at info@ensurlysolution.com with your full name, project reference, payment date, amount paid, and a detailed explanation of your request. We will review your request and respond within 5–7 business days.

6. Refund Processing

Approved refunds are processed to the original payment method within 7–14 business days. Processing times may vary depending on your bank or payment provider. Partial refunds may be issued when work has already been partially completed.

7. Disputes and Chargebacks

We encourage clients to contact us directly before initiating a chargeback or payment dispute. We will work in good faith to resolve concerns. Unauthorized chargebacks on valid completed services may result in suspension of ongoing support and project access.

8. Contact Us

If you have questions about this Refund Policy, please contact us: